Lulezon Jagxhiu has officially assumed the position of Minister of Digitalization and Public Administration under the new government led by Albin Kurti, pledging to place digital transformation at the center of institutional reforms aimed at improving public services in Kosovo.
Commitment to Expanding Digital Governance
Jagxhiu described his appointment as both an honor and a responsibility, emphasizing that he intends to carry out his duties with “full dedication in service of the Republic and its citizens.” He highlighted that previous efforts toward modernization have laid the groundwork for advancing digital public services and strengthening administrative efficiency.
The newly appointed minister acknowledged the earlier contributions of Xhelal Sveçla and Bardhyl Dobra, who oversaw aspects of public administration reforms during the previous mandate. According to Jagxhiu, their work helped push forward initiatives focused on merit-based governance, transparency, and improved accessibility of state services.
A New Institutional Phase for Public Administration
Jagxhiu stressed that the establishment of a dedicated Ministry for Digitalization and Public Administration marks a new stage in Kosovo’s institutional development, promising stronger coordination and faster implementation of reforms.
He stated that the government’s strategic goal is to ensure that public services become simpler, faster, and more accessible, while transforming public administration into a more professional and accountable system. The minister also underlined that digitalization is expected to serve as the foundation for building a modern and functional state.
Challenges and Critical Perspectives
While the government presents digitalization as a cornerstone of modernization, critics note that Kosovo continues to face structural challenges, including bureaucratic inefficiencies, limited technological infrastructure in certain regions, and concerns over institutional capacity to sustain large-scale digital reforms. Experts have also warned that digital transformation requires consistent investment, cybersecurity safeguards, and workforce training, areas where progress has historically been uneven.
Additionally, observers argue that the creation of new ministries, while symbolically important, must be matched by measurable results, transparency in public spending, and improved citizen engagement to avoid becoming merely administrative restructuring without substantial impact.
Despite these concerns, the government insists that strengthening digital governance will help streamline services, reduce corruption risks, and increase institutional accountability.
