Customers of DHL Kosovo have reportedly received fraudulent SMS messages claiming that their deliveries could not be completed because of incorrect street addresses or postal codes.
The messages urge recipients to “update their address as soon as possible” and direct them to a suspicious link, in an apparent attempt to obtain personal or financial information.
The fraudulent message claims that DHL was unable to locate the recipient’s address and warns that failure to update the information before 6 p.m. on August 6, 2026, could result in additional delivery charges or the return of the package to the sender.
It then provides a link to an unofficial website and instructs recipients to reply with “1” before clicking the link to update their details.
Customers are strongly advised to delete such messages immediately and avoid clicking on the links or responding to the senders.
Recipients should never provide personal, banking or payment information through links received in unsolicited SMS messages. Any delivery notification should instead be verified through DHL’s official communication channels and tracking services.
The incident is consistent with a common form of phishing fraud in which scammers impersonate well-known delivery companies and create a sense of urgency to persuade victims to disclose sensitive information.
Customers who have already clicked the link or entered financial information should contact their bank or relevant financial institution immediately and take steps to secure their accounts.
