Kosovo President Justina Shiroka Pula has stressed that the quality of healthcare services should not be measured solely by modern equipment and infrastructure, but primarily by the professionalism of medical staff and the results they deliver.
She made the remarks during the opening ceremony of the First International Conference on Healthcare Service Quality, organised by the Ministry of Health.
Shiroka Pula said citizens expect to receive the appropriate medical care at the right time, to be heard and to be treated with dignity and safety.
“When a citizen seeks medical assistance, they expect to receive the right service, at the right time and with the appropriate care. They expect to be heard, treated with dignity and feel safe. These are some of the fundamental expectations that define the quality of healthcare services,” the president said.
She emphasised that public trust in the healthcare system is built through safe, accessible and high-quality services, highlighting the importance of continuous investment, high standards, institutional commitment and cooperation.
Under the conference’s motto, “Investing in Quality, Building Trust,” Shiroka Pula called for sustained efforts to improve healthcare standards and ensure that every patient has access to dignified and reliable medical services.
The president also praised Switzerland’s contribution to the development of Kosovo’s healthcare sector, expressing appreciation for its continued support.
She highlighted projects aimed at improving access to quality healthcare and strengthening integrated health services, noting that these initiatives contribute to improvements across primary, secondary and tertiary healthcare.
Shiroka Pula expressed confidence that the international conference would provide an important platform for exchanging experiences, ideas and best practices to further improve healthcare services in Kosovo.
