The Acting Minister of Digitalization and Public Administration, Lulezon Jagxhiu, has unveiled a sweeping digital transformation agenda during a press conference reviewing the first 100 days of his government mandate. The cornerstone of the announcement is the launch of e-Kosova 2.0, an upgraded national portal set to introduce hundreds of new electronic services and artificial intelligence (AI) functionalities.
According to Minister Jagxhiu, official implementation of the e-Kosova 2.0 project begins this week.
Key Upgrade: “E-Kosova 2.0 will introduce 400 new administrative services, incorporate advanced AI-driven features, and operate on an ecosystem reinforced with heightened cybersecurity protocols,” Jagxhiu stated.
“Life-Event” Centric Bureaucracy
A primary focus of the ongoing public administration reform is shifting toward a citizen-centric model organized around major “life events” rather than traditional bureaucratic silos.
Initially trialed last year in the municipalities of Ferizaj and Gjilan for child birth registrations, the integrated system has now expanded to the capital city of Pristina. Starting in June, the government will rollout digital frameworks for three additional critical life events:
- Reporting the death of a relative
- Registering and opening a new business
- Changing an official residential address
A Unified Government Ecosystem
Beyond citizen-facing portals, internal infrastructure is receiving a massive overhaul. In early June, development will begin on an “all-of-government” platform designed to unify data across various state arms to foster data-driven policymaking.
| Integrated Internal Systems | Strategic Objectives |
| • Finance & Asset Management • Human Resources & Payroll • Legislative Registries | • Streamlining public administration workflow • Enhancing strategy implementation tracking • Implementing data-backed policy design |
Additionally, Kosovo has completed the first phase of its State Data Catalog, successfully linking five core national registers. This catalog serves as the foundational data infrastructure required to safely deploy AI within the public sector. Development on a new national interoperability framework and an upgraded open-data transparency portal will also kick off this week.
Digitalizing Healthcare: The COMPASS Project
Addressing critical infrastructure deficits, Jagxhiu highlighted the ratification of an international agreement with the World Bank for the COMPASS project, which targets the complete digitalization of Kosovo’s healthcare ecosystem.
Executed in tandem with the Ministry of Health, the comprehensive three-year initiative will overhaul and integrate 14 distinct components of the national Health Information System (HIS).
The ministry expects to initiate a contract for the digital system of the central administrative services catalog by June 12, marking a major milestone in Kosovo’s race toward a modernized digital state.
